Delivery and Order Information

Payment, Delivery and Order Information

How much are your delivery costs?

Delivery is free for all UK orders over £40 and delivery fees start from as little as £3.75 for all other orders. Any orders placed before 4pm UK time are dispatched the same working day.

Method Delivery time Tracked? Cost
Royal Mail First Class Signed For 2-3 working days Yes - Signature required £3.75
Interlink Tracked Service 1-3 working days Yes - Signature required £4.50
Royal Mail Special Delivery Next working day before 13.00 Yes - Signature required £6.50
Royal Mail Saturday Delivery Saturday before 13.00 Yes - Signature required £9.00
Royal Mail International 8-10 working days No £8.00

*Orders over £100 will be recorded and need a signature

How quickly do you dispatch?

"Royal Mail Special Delivery" service applies on orders placed before 4pm Monday - Friday. Orders placed after 4pm will be shipped the following working day.

Orders placed on a Saturday, Sunday, or over UK Bank Holidays will be dispatched on the next working day.

Saturday delivery is not guaranteed unless the "Royal Mail Saturday Delivery" option is chosen.

Can I return my HERO beauty product?

We’d be gutted but yes, you can. We have a 30-day Money Back Guarantee on all our HERO beauty products. If you try your product a few times and just don’t like it then return it, we’ll give you your money back. No fuss. No quibbles. Please tell us why it wasn’t for you so we can improve it. For details and a returns code please contact the HERO team on 020 8458 2500 or email us at

Where is my parcel?

Apart from international orders, all orders can be tracked online at You will have received an email from us with your tracking number in it.

Can I pay with PayPal?

Absolutely. Just hit the PayPal button at the checkout.

Can I place an order over the phone?

Sure thing. If it’s easier for you, give us a call on 020 8458 2500 and our super friendly staff will spring into action.

Can I cancel an order before it’s been delivered?

As we always try to be superfast with our deliveries, this may not be possible depending on where your order is in our system. But please give us a ring on 020 8458 2500 and we will absolutely give it our best shot to help.

My order was cancelled but the money has been taken from my account. Argggh! Help!

Oh no! We’re really sorry if that has happened to you. Please call our friendly team on 020 8458 2500, email us at to get to the bottom of it.

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